Privacy Policy
Privacy Policy Overview
This document outlines JustStorage's practices regarding the gathering of personal information. The company, including its subsidiaries, may be referred to as "Company," "we," "our," or "us." Information is collected from users visiting www.justselfstorage.com (the "Website") and using associated applications, widgets, software, tools, and services displayed with a link to this Policy (collectively known as our "Services"). This Policy is included in the Company Terms of Use and is subject to its provisions.
Personal Information Definition
"Personal Information" refers to data identifying an individual like name, address, phone number, or email. It also encompasses activity details on our Services, along with demographic specifics when connected to identifying information.
Personal Information excludes "aggregate" and other non-personally identifiable data related to user groups, products, or services. Such information can be used for various purposes.
Privacy Principles
We adhere to the following principles for safeguarding your privacy:
- Limited collection of necessary Personal Information
- Utilization of Personal Information solely for specified purposes unless otherwise agreed
- Discarding Personal Information when no longer required
- Restricting sharing of Personal Information with third parties beyond what is outlined in this Policy
Information Collection
We gather Personal Information from you in the following manners to meet our contractual commitments (like providing Services) and for legitimate business purposes (such as enhancing the Website and Services). Additionally, we may collect Personal Information with your explicit consent.
Voluntary Information Provision
Users voluntarily provide us with Personal Information through various means on our Services, which include:
- Text Messages: By subscribing to Texts from Company, you agree to the collection, storage, and processing of such data. Information obtained through the short code program will not be shared with third parties for marketing purposes.
- E-mail Newsletters: On occasion, we offer e-mail newsletters on our Services. If you opt to receive a newsletter from us, we gather your email address.
- User Accounts and Profiles: Our Services may enable you to sign up for a Company account or create/update a user profile on the relevant Service. During registration or profile management, we collect Personal Information provided by you, such as name, postal address, phone number, email address, and related demographic details. Certain personal information may be mandatory for account registration or profile creation, while some are optional.
- Interactive Features: Interactive functionalities in our Services allow user engagement, forum comments, user content uploads (referred to as "User Materials"), survey participation, and interactions with other users. If you utilize interactive features requesting or permitting personal information submission, we collect the relevant Personal Information.
- Correspondence: When contacting us through email, contact forms on Services, mail, fax, or other channels, we collect the Personal Information present in and connected to your communication.
- Contests and Sweepstakes: We or our partners may organize contests, sweepstakes, and promotions on our Services. Users can participate in these activities, some of which may be co-branded with our partners. In such cases, the partner may collect your Personal Information directly on their website, sharing it with us. Guidelines specifying privacy policies regarding Personal Information collection will be outlined in the promotional material.
Passive Information Collection
Upon visiting our Services, certain information is automatically gathered. This includes details like your browser's Internet Protocol (IP) address, browser type, device type (e.g., personal computer or mobile device), unique identifiers for handheld or mobile devices, the webpage visited before accessing our Services, your activities on our platform, and your interactions with email communications (e.g., opening, clicking, forwarding).
We employ technologies such as standard server logs, cookies, and clear GIFs (Web beacons) to passively collect this data. This information helps in managing, operating, and enhancing the Website, other services, and systems. It improves advertising effectiveness on our platform and enables us to deliver personalized advertisements and content. Cookies may also be used for online advertising through third-party vendors like Google across various internet sites. If passive information is linked or associated with Personal Information, or if laws mandate treating such data as Personal Information, we handle it according to this Policy. Otherwise, information collected passively is utilized and disclosed in aggregate or non-personally identifiable forms.
To opt out of cookie-based advertising from Google or other third-party vendors, you can visit the respective opt-out pages. Cookie settings in your browser can also be adjusted, although disabling cookies may limit your access to and usage of our Services.
It's important to note that third parties, including advertisers on our platform and Third-Party Sites linked from our Services, may use cookies or alternative methods to passively gather information about your interactions. We lack control over these third-party collection methods.
Information Sourcing
We might obtain information, including Personal Information, from third parties, merging it with existing Personal Information. Any combined data maintained in personally identifiable formats falls under the regulations outlined in this Policy.
Utilization of Personal Information
We employ Personal Information to deliver requested services and information, enhance, operate, and maintain our Services, programs, websites, and systems. It aids in preventing fraudulent activities, taking action against potential violations of our Terms of Use or relevant laws, customizing advertisements, content, and overall user experience with the Services, keeping records of interactions, handling administrative tasks, and for purposes disclosed during Personal Information collection with your consent.
Additionally, Personal Information provided during your Website visit may be used to contact you about products, services, and offers—both from us and third parties—that align with your interests. You have the option to opt-out of marketing communications as outlined in the "Choice" section. If there's an unfinished rental process online, a shopping cart reminder email or text may be sent within two hours of submission. A system periodically checks for expired rentals to trigger rapid rental abandonment emails or texts as needed.
Personal Information Disclosure
With the exception of scenarios outlined in this Policy, your Personal Information collected on the Services will not be shared with third parties without your explicit consent. We may disclose information to third parties under the following circumstances:
Service Providers
We may share Personal Information with third-party service providers (e.g., payment processors, data storage facilities) aiding our operations. The data shared with these providers is limited to what is necessary for their functions, and they are obligated to uphold the confidentiality of such information.
Business Transfers
User information, including Personal Information, might be revealed and transferred to an acquirer or successor in case of a merger, acquisition, asset sale, or similar transaction. This includes instances of insolvency, bankruptcy, or receivership where Personal Information becomes part of transferred business assets.
Protection of Interests
Personal Information may also be disclosed if we deem it necessary to safeguard our interests, property, legal rights (enforcement of agreements), or the rights of others. This action may also be taken to ensure the safety and security of our Services and users.
Legal Compliance
We may disclose Personal Information as mandated by law, such as responding to legal processes like subpoenas or government requests.
Your Rights
Choice
If you receive promotional emails from us, you have the option to unsubscribe at any time by following the instructions in the email. You can also opt-out of receiving promotional emails and any other marketing communications (e.g., postal mail) by sending your request via email to privacy@justselfstorage.com or by writing to us at the address provided at the end of this policy. If user account functionality is available on our Services, you may be able to manage settings related to the type and frequency of promotional communications you receive from us.
Kindly note that opting out of promotional emails may take up to ten business days to process, during which you may still receive promotional emails. Administrative messages related to our Services will continue even after opting out of promotional messages.
Access
For users with accounts or profiles on our Services, you can access and update various categories of Personal Information by logging in and adjusting your account settings. To access or modify other Personal Information held by us, reach out to us at privacy@justselfstorage.com. We might require identity verification before sharing or updating such information.
Upon requesting the deletion of your Personal Information from any of our Services, we will do so promptly. However, certain information may need to be retained to meet legal obligations or if there are legitimate reasons for doing so.
Additionally, if you are in the European Union, you can contact us to request a copy of your personal data, transfer it to a third party under specific circumstances, withdraw consents for processing your Personal Information, or halt processing of your data. Note that ceasing processing all Personal Information may not be feasible if there are legal bases or requirements necessitating the retention of such data. You also retain the right to lodge a complaint with your country's relevant data protection authority at any time.